MadeByFraser ("we", "us", "our") is a Brisbane-based web design, Shopify and SEO studio. We respect your privacy and treat any information you share with us the same way we'd want ours treated. This policy explains what information we collect when you visit madebyfraser.com.au or engage our services, how we use it, how long we keep it, who (if anyone) we share it with, and the rights you have over it. We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), and where relevant the Spam Act 2003 and the Australian Consumer Law.

We've deliberately kept this document short and readable. If anything is unclear, email us — we'd rather answer a question than hide behind a wall of legalese.

Information we collect

Contact details you submit through our forms — name, email, company, project brief.
Usage data via Google Analytics — pages visited, device, browser, approximate location, referrer.
Cookies — see our Cookies Policy.

How we use it

To respond to enquiries and deliver the services you've engaged us for.
To improve the site and understand which content is useful.
To send occasional project updates if you've asked us to.

What we don't do

We do not sell, rent or trade your personal information. We do not share it with third parties for their marketing. We do not run advertising or retargeting pixels.

Who we share data with

Only the service providers we need to run the studio:

Google Analytics — anonymised traffic measurement.
Hosting and email providers — to deliver the site and respond to you.

These providers are bound by their own privacy obligations.

Data retention

We keep enquiry and project information for as long as needed to provide our services and meet legal or accounting obligations, then delete it.

Your rights

You can request access to, correction of, or deletion of any personal information we hold about you. Email hello@madebyfraser.com.au and we'll respond within a reasonable timeframe.

Security

We take reasonable steps to protect your information — encrypted connections (HTTPS), reputable providers, and limited internal access. No internet transmission is ever 100% secure, but we treat your data with care.

Changes

We may update this policy from time to time. Material changes will be reflected in the "Last updated" date above.

Children

Our services are aimed at business owners and marketing teams. We do not knowingly collect personal information from anyone under 16. If you believe a minor has submitted information through our forms, contact us and we'll delete it promptly.

Overseas storage

Some of the providers we use (analytics, email, hosting) may store data on servers located outside Australia, including in the United States and the European Union. Where this happens we choose reputable providers that offer appropriate contractual and technical safeguards.

Complaints

If you believe we've mishandled your personal information, please email us first so we can try to resolve it. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Contact

Questions about privacy, requests to access or delete your data, or anything else covered here? Email hello@madebyfraser.com.au and we'll respond within a reasonable timeframe.

Privacy Policy