Terms of Service

These terms govern your use of madebyfraser.com.au (the "Site") and any services provided by MadeByFraser ("we", "us", "our"), a Brisbane-based web design, Shopify and SEO studio. By browsing the Site, submitting an enquiry, using the pricing estimator or engaging us to deliver a project, you agree to these terms. If you don't agree, please don't use the Site.

These terms are written in plain English on purpose. They cover the basics of using our website; the specifics of any paid engagement live in a separate written proposal or statement of work.

Use of the site

You may browse the Site for personal and business research. You agree not to misuse it — no scraping at volume, no attempts to break security, no uploading malicious code, no impersonation.

Intellectual property

All content on the Site — copy, imagery, design, code, brand marks — is owned by MadeByFraser or its licensors and protected by copyright. You may not reproduce, republish or repurpose it without written permission. Quoting short excerpts with attribution and a link back is fine.

Project engagements

Services we provide (websites, Shopify builds, SEO) are governed by a separate written proposal or statement of work that you sign before work starts. That document controls scope, fees, timelines, deliverables and ownership of work product. These Terms apply alongside it; if there's a conflict, the signed proposal wins.

Estimator tool

The pricing estimator on the Site provides indicative ranges only. It is not a quote or an offer to contract. Actual pricing depends on your specific requirements and is confirmed in a written proposal.

External links

The Site may link to third-party websites. We don't control them and aren't responsible for their content, policies or practices.

Disclaimer

The Site is provided "as is". To the maximum extent permitted by law, we make no warranties about its accuracy, availability or fitness for any particular purpose. Nothing in these terms excludes rights you have under the Australian Consumer Law that cannot lawfully be excluded.

Limitation of liability

To the extent permitted by law, we are not liable for indirect, incidental or consequential loss arising from your use of the Site.

Governing law

These terms are governed by the laws of Queensland, Australia. Any disputes are subject to the exclusive jurisdiction of the courts of Queensland.

Changes

We may update these terms from time to time. Continued use of the Site after changes means you accept the updated terms.

Payments and refunds

Where a signed proposal or statement of work applies, payment terms, deposits and refund conditions are described in that document. Monthly retainers (for example SEO packages) are invoiced in advance and can be cancelled with 30 days' notice unless the proposal says otherwise.

Accessibility

We aim to build websites that meet WCAG 2.1 AA where practical, and we welcome feedback if you encounter accessibility issues on this Site. Email us and we'll investigate and, where reasonable, fix it.

Contact

Questions about these terms, an existing engagement or anything else on the Site? Email hello@madebyfraser.com.au.